What does a service wash consist of?

Any item given for service wash will be washed at 30°C/40°C, tumble dried on low heat and neatly folded (if you want any of your items to be pressed, please keep them separated from the items for service wash, as they will be individually invoiced).

Can you clean any kind of stains?

All stains can be cleaned. However, this does not guarantee full removal of the stain. To give us the best opportunity of removing stains, please inform us what originally caused it, as the stain removal product may vary in accordance with this additional information.

Can you clean any kind of items?

We certainly try to clean any items. Please note, some items including leather, velvet, suede and fur require a specialist clean, which may take up to two weeks and may cost more.

Can I trust you with my clothes?

Yes, we will ensure any of your requirements are adhered to. We are also guided by the manufacturer’s care label on all garments, which confirms the best practice to use during the cleaning process. If a care label is missing, you can trust our cleaners with years of experience to treat your items safely.

 

Are you insured against damage?

Yes, Lady Valet Dry Cleaners are insured.  However, claims can only be made with a valid receipt and a 45% depreciation of the value of the garment will be applied.

Where are the items cleaned?

At our premises in Hertfordshire